Trying to start the program I get an error message saying that a DLL is missing. What can I do to solve this issue?

You have probably upgraded your program to a version which needs more DLLs than your previous program version. We add DLLs (dynamic link libraries) if new software packages have been included in the software, probably to support new spectrometer hardware or mathematical routines.

In order to get going you should download the DLL package from our website and copy all files to your program directory (the files are packed in a zip-file). Please start on www.whteiss.com, go to ‘Support’ and then to ‘Download DLL package’.